Talking To Your Customers Will Get More Business

We're in a recession, it's official. Some people are really feeling the pinch, seeing orders slow down and cutting back on spending.  Others are doing well, either in ‘recession-proof’ industries or taking advantages of opportunities as they arise ahead of their competitors.  Taking a more creative approach in tough times allows people to survive and grow stronger.  Identifying those opportunities means staying in touch with customers, talking to them, finding out what’s happening with them and reminding them that you are interested.

Taking to customers means getting on the phones, making calls and being around to listen when they call you.  In good times it’s your sales and customer services people who do this, often without other people in the business paying much attention, but in tough times it can make sense to switch people who have extra time in their jobs because of a slow down in orders onto the phones to talk to customers.  That’s when a skills and confidence boost can make a major impact on business in a short period of time.  Structured Training’s Winning Business By Telephone gives participants the knowledge and self-assurance they need to talk confidently to customers and prospects in a professional yet friendly way.  

To find out more or to make a booking, please contact:  

Lynn Joy
T:  01789 734300
E:  lynnj@structuredtraining.com